Angelo Karagelidis
IT Professional • Systems Administration • Help Desk / Deskside Support
This is the official personal website of Angelo Karagelidis.
About Me
Hello, my name is Angelo Karagelidis. I’m an IT support and systems administration professional with
hands-on experience in end-user support, Windows environments, and practical problem-solving. I’ve also
done device repair and customer-facing work, which keeps my communication clear and calm under pressure.
This site is here so potential employers and collaborators can see the full, accurate picture of my
background, skills, and goals.
Résumé
You can download or view my résumé below:
Skills
- Help Desk / Deskside Support (Tier 1 & Tier 2)
- Windows 10/11, Office 365, basic macOS support
- Active Directory (users, groups, basic GPO), Azure AD basics
- Networking fundamentals (IP, DNS, DHCP, VPN)
- Hardware installs, imaging, printer/peripheral troubleshooting
- Ticketing systems, documentation, and customer-first communication
Blog
5 Common IT Issues I Fix (and How I Approach Them)
Printer not responding, password lockouts, VPN hiccups, slow machines, and email glitches are the five I see most.
I start with user impact, reproduce the issue, check logs or event viewer, and document the fix so the next ticket
is faster. Clear updates to the user at each step keeps stress low and trust high.
Why Calm Communication Matters in Help Desk Work
Most tickets are about helping a person under pressure, not just a device. I keep users updated, state what I’m
trying next, set expectations for timelines, and summarize the fix and prevention tips. It reduces repeat tickets
and builds strong internal relationships.
Building This Site to Reclaim My Online Narrative
I created this site so employers can see accurate, current information about my background and skills, along with
context about older search results. Transparency plus up-to-date professional content is the best way to be fairly
evaluated.
What I Check First When a Windows PC Is Slow
Quick triage: Task Manager for CPU/RAM/disk spikes, disable heavy startup apps, check Windows Update and drivers,
run a malware scan, verify disk health (SMART), and confirm the machine isn’t full of large local files. If it’s a
laptop, make sure it’s on AC and not in power saver.
Mini-Guide: Mapping a Network Drive in Windows 11
File Explorer → “This PC” → “Map network drive”. Pick a letter, enter the UNC path (e.g., \\SERVER\Share),
check “Reconnect at sign-in”, and add credentials if needed. If it fails, test the UNC in the address bar,
confirm you can ping the host, and verify the user has share & NTFS permissions.
A Quick Note on Staying Calm With Users
Four steps: acknowledge the problem, say what you’ll try next, give a realistic time, and close with a plain-English
summary + prevention tip. Users feel taken care of and tickets resolve faster.
TO BE ADDED
Contact
Email:
karagelidisa@gmail.com
Phone:
781-441-9585
Location: Dedham, MA
Profiles